Return Policy

SECTION 1 - Returns & Refunds

All conditions outlined below follow The Australian Consumer Law Consumer Rights & Guarantees.

We will always do our best to accommodate where applicable, and we highly recommend making yourself aware of our Return Policy below prior to purchasing from us. Please also read all the information and instructions provided on each product page to ensure you are using our products correctly and safely.

Once you have made a purchase, you have agreed to all the sections and points outlined below. If you have any questions or concerns regarding a return, please email us using our Contact form on the ‘Contact Us’ page.

Our money Risk-Free policy lasts 100 days, which really is our "100 Day Risk-Free Trial." If you receive your item and you change your mind within those 100 days, then you are entitled to a full refund.

If you request a refund for a damaged or faulty product, please be prepared to show us how the item was broken or arrived damaged. We may require that you provide us with either an image or video showing that the product was damaged and/or not working.

Note, based on Australian Consumer Law, there is no time limit on refunds if the item has arrived faulty or broken. But we encourage you to be honest and inform us at the earliest inconvenience.

Note: The 100 Day Risk-Free Trial is only applicable on the products in which it is listed; the products in which it is not listed, it doesn't apply. But there would be a 12-month warranty which would be included in that product. The respective product page would advise what trials, guarantees, or warranties it offers.

Refunds are not applicable if 100 days go by and:

You have received your order and have changed your mind.
The order or specific products were placed by mistake and you let us know after the 100 days.
You found the product cheaper elsewhere.
Misused the product in any way that caused the damage or against our advice.
Decided you no longer had use for it.
Knew or were made aware of the faults before purchasing the product.

Please use our products with care, as they are delicate. If any products come into contact with any substances or liquids that cause damage to the product, that is no fault of our own, and you will not be eligible for a return if this is over the 100-day period.

For refunds, we can often grant them without the need for a return, meaning we issue a refund and let you keep the product. But we still ask that the product remain in good physical condition if we decide to return it.

If you seek a refund for a change of mind within the first 100 days, we ask that the product remain in good physical condition.

Before returning the item, it is crucial to reach out to us first and provide a photo of the item so we can check its condition. Once we receive the photo, we will assess it and provide you with the return details. You can visit this page through our website by clicking on the “Contact” link in the header. Please note, that contacting us via social media channels may not be the best place for a quick response and that we prefer being contacted via our website contact form. If we request you to return your item, a return address will be provided.

If your refund request falls within our refund policy, we will pay for the return shipping, but you will need to pay it first. The product must arrive, and a valid postal receipt must be shown to us in order for us to pay for that - bank transfer or PayPal will be our preferred form of paying for the extra shipping you have incurred returning your products.

Once a refund has been processed, then your refund will be processed and money returned will automatically be applied to your credit card or original method of payment within 5-10 business days, excluding public holidays and weekends.

If you have any questions about your refund money arriving (after it’s been processed), please firstly allow for a minimum of 5 business days after the refund has been processed to check up on it, then contact your bank and then contact us. But at a maximum, it shouldn’t arrive any longer than 10 business days, depending on the banking institution - feel free to reach out to us so we can communicate with you during this time.

Note for Products Not Covered by 100 Day Risk-Free Trial:

The item must be unused and kept in its original packaging; otherwise, the return request will be rejected.
For change of mind returns, the item must be returned within 7 days of receiving it, and a 10% restocking fee will be charged.
If there are any issues with the items, don't worry—they are all covered. Please contact us and we will help you out.

SECTION 2- 12-Month Warranty on All Products

All of our products, including the batteries, come with a 12-month warranty. This warranty covers manufacturing defects and issues that may arise from normal usage of the product within the first 12 months of ownership.

Key Points:

Warranty Period: The warranty is valid for 12 months from the date of purchase.
Coverage: This warranty covers any defects in material or workmanship under normal use. It does not cover damages caused by misuse, accidents, or unauthorized modifications.
Batteries: The included batteries in all products are also covered under this 12-month warranty.
Eligibility: To be eligible for a warranty claim, you must provide proof of purchase and evidence of the defect. This may include photos or videos showing the issue.
Contact for Warranty Claims: If any issue arises, please contact our customer service team via the Contact form on the ‘Contact Us’ page or via email or live chat. You will be required to submit videos and images showing the issue. Once the issue is reviewed and approved, we will inform you of the next steps.
Return of Defective Products: In some cases, we may require you to return the defective product before issuing a replacement. If so, we will provide a return address and instructions.

SECTION 3 - Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank; it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via the contact form. Please keep in mind that it usually takes approximately up to 5 business days for funds to arrive; for some customers, it may take longer. Just keep in communication with us so we can all be aligned together. Contacting us via the contact form is the best way to get in touch with us.

SECTION 4 - Shipping

We will cover your return shipping costs if your product is faulty and you are asked to return it. If you change your mind during the 100 days and you want a refund, and we ask you to return it, then we will not cover that cost of shipping. Anything out of the scope of the refund policy listed above, in accordance with Australian Consumer Law, is at our discretion (anything past 100 days and not due to a faulty product).

ENDING NOTES & RECAP

If you have any further questions, please do not hesitate to read this page again for extra clarity and then contact us via the Contact page.

Remember, contacting us via social media may not be the best way to get a prompt response. We do our best to respond to everyone within 24-48 hours (business hours / Mon - Fri) via email, and sometimes messages can get lost in social media. So make sure to contact us on our website via the contact form, live chat or emailing us at support@outdoortoolbox.com.au.

Lastly, we seek to resolve all matters civilly and in a good way. If you are genuinely unhappy about something (order, product, etc.), please contact us to resolve things.

To learn more about our postage times, please visit our "Shipping Information" page, listed on the header & footer of our website. We look forward to doing business with you. Thank you.