FAQs

Before contacting us, please take a moment to read through our FAQs, which may provide the answers you're looking for. If you still need assistance, feel free to reach out via our Contact Us page.

 

Q. When will my order arrive?

A. Most orders are processed within 24 hours (Monday to Friday before 1 PM). Orders placed Friday after 2 PM to Sunday will be processed on Monday. Once your order has been dispatched, you’ll receive an email confirmation with a tracking number.

All orders are fully tracked and shipped from our nearest warehouse based on your location. We now exclusively ship with Australia Post (AU orders) and New Zealand Post (NZ orders) to ensure reliable delivery.

Please note: These are estimated delivery times and may vary during busy shipping periods and national holidays.

 

Q. Has my order been dispatched yet?

A. Orders are typically dispatched within 24 hours on business days. You will receive a dispatch email once your order is on its way. Please check your Promotions, Spam, or Junk folders if you don’t see it. If you still can’t find your dispatch email, visit our Contact Us page for real-time updates.

 

Q. My item arrived broken or damaged. What can I do?

A. If your product arrives damaged, please take clear photos and submit them through our Contact Us page. While we take every precaution to inspect and protect our products before shipment, some issues during transit are out of our control. Rest assured, we are here to help resolve the issue to the best of our ability.

 

Q. I ordered 2 or more items, why did I only receive one?

A. When ordering multiple items, they may be shipped separately from different warehouses. Don't worry if you don’t receive all your items at once; they are on their way!

 

Q. I need to cancel or change my order or update my delivery address. How do I do this?

A. Due to our fast processing times, we can only accept cancellation or modification requests within 1 hour of placing your order.

Important Note: This 1-hour policy is also mentioned on the Thank You Page and in the Order Confirmation Email, so please double-check your order details carefully before completing your purchase.

After this window, cancellations or modifications may not be possible as the order may have already been processed or shipped.

For urgent requests, visit our Contact Us page immediately.

 

Q. My order is still not here, please help!
A. Don’t worry; your order is on its way! If it has taken longer than 12 working days since dispatch, please reach out, and we’ll investigate. We kindly ask that you allow this time before contacting us. Remember, we offer a Money Back Guarantee or will resend your order if needed.

 

Q. I put the wrong address for my order, can I change it?
A. If you entered an incorrect delivery address, contact us ASAP through our Contact Us page. We can update your address only if the order hasn’t been processed or shipped. Unfortunately, if it has already shipped, we cannot make any changes.

 

Q. Why did I not receive a confirmation email after placing the order?
A. Your confirmation email may have landed in your Promotions, Spam, or Junk folder. Please check there first. If you still can’t find it and would like it resent, just let us know!

 

Q. I don't have a tracking number, when will I get it?
A. Your tracking number is usually included in your dispatch email. If you didn’t receive it, please check your email folders. If you still don’t see it, contact us via our Contact Us page for an update. Please allow 1-3 days for the tracking information to update in the carrier's system.

Q. What are the payment options available?
A. We accept all major credit and debit cards through the Stripe-powered Shopify Payment system. We also accept PayPal, Aferpay, and Zippay. If your card was declined, don’t worry! Please contact us, and we’ll assist you.


Q. What are your shipping costs, and do you provide shipping within Australia & New Zealand?
A. Yes! All orders come with FREE shipping!