FAQs

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please email: support@outdoortoolbox.com.au

 

Q. When will my order arrive?

A. Most orders are processed within 1-3 working days. Orders placed over the weekend (Friday to Sunday) will be processed on the next working day (Monday). Once your order has been dispatched, you’ll receive an email confirmation with a tracking number.

All orders are fully tracked and shipped from our nearest warehouse based on your location. We partner with trusted shipping providers like Australia Post, Aramex Australia, Toll, CouriersPlease, New Zealand Post, Aramex New Zealand, DPEX and others.

Please note: These are estimated delivery times and may vary during busy shipping periods and national holidays.

 

Q. Has my order been dispatched yet? 

A. Orders are typically dispatched within 1-3 working days, sometimes sooner. You will receive a dispatch email once your order is on its way. Please check your Promotions, Spam, or Junk folders if you don’t see it. If you still can’t find your dispatch email, contact us at support@outdoortoolbox.com.au for real-time updates.

 

Q. My item arrived broken or damaged what can I do? 

A. If your product is damaged, please take clear photos and send them to us at support@outdoortoolbox.com.au. While we strive to protect our products, we are not responsible for damage to boxes or packaging. It’s the carrier’s responsibility to handle items with care. However, please contact us if you faced this issue and we will try our best to provide the best solution for you.

 

Q. I ordered 2 or more items, why did I only receive one?

A. When ordering multiple items, they may be shipped separately from different warehouses. Don't worry if you don’t receive all your items at once; they are on their way!

 

Q. I need to cancel or change my order how do I this?
A. We always do our best to accommodate cancellations. However, once your order has been shipped, we cannot cancel it. If you need to change your order, please contact us ASAP. We’ll do our best to make any adjustments before shipping.

 

Q. My order is still not here please help?
A. Don’t worry; your order is on its way! If it has taken longer than 12 working days since dispatch, please reach out, and we’ll investigate. We kindly ask that you allow this time before contacting us. Remember, we offer a Money Back Guarantee or will resend your order if needed.

 

Q. I put the wrong address for my order, can I change it?
A. If you entered an incorrect delivery address, please contact us ASAP. We can update your delivery address if the order hasn’t been shipped or processed. Unfortunately, if it has already shipped, we cannot make any changes.

 

Q. Why did I not receive a confirmation email after placing the order?
A. Your confirmation email may have landed in your Promotions, Spam, or Junk folder. Please check there first. If you still can’t find it and would like it resent, just let us know!

 

Q. I don't have a tracking number, when will I get it?
A. Your tracking number is usually included in your dispatch email. If you didn’t receive it, please contact us at support@outdoortoolbox.com.au for an update. Allow 1-3 days for the tracking information to update in the carrier's system.

Q. What are the payment options available?
A. We accept all major credit and debit cards through the Stripe-powered Shopify Payment system. We also accept PayPal, Aferpay, and Zippay. If your card was declined, don’t worry! Please contact us, and we’ll assist you.


Q. What are your shipping costs, and do you provide shipping within Australia & New Zealand?
A. Yes! All orders come with FREE shipping!